| Local Government Ombudsam |
| From October 2010 the Local Government Ombudsman can consider complaints from people who arrange and fund their own adult social care. This is in addition to complaints about care arranged and funded by local authorities, which the LGO has dealt with for more than 35 years. The LGO’s new role includes those who ‘self-fund’ from their own resources or have a personalised budget. It will ensure that everyone has access to the same independent Ombudsman service regardless of how the care service is funded. In most cases the LGO will only consider a complaint once the care provider has been given a reasonable opportunity to deal with the situation. For more information, please visit the website of the LGO or call 0300 061 0614 |